Architecture, Design, Engineering

DIALOG is a design practice with a simple mission: use great design to change the world. When they asked us to create their new website, we knew they didn’t need a trophy case that highlighted completed projects. They needed a tool that furthered the firm’s vision and inspired prospective clients and employees.

https://www.dialogdesign.ca/external link iconexternal link icon
Key Services
Experience design
Website design and development
Creative services

It begins with research

In the course of one-on-one interviews with DIALOG employees and clients it became clear that the best way to support reach and engagement was to tell the DIALOG story simply and forcefully. That story is woven from several threads: people, culture and design practice. If we could bring each of those to life, we could educate, inspire and reinforce DIALOG’s central mission.

Long grass waves in front of a building foundation

“The website reflects our values and culture right from the front page. This a huge upgrade.”

-Sara Remocker; Associate, Interior Design

Bringing a vision to life

The interviews also informed personas for the key audiences we’d identified: prospective clients and prospective talent. By showcasing DIALOG’s process, people and finished projects, we reached both audiences. Of course, it all needed to be presented clearly and elegantly. (We’re pretty big believers in the power of design ourselves.)

Finally, we gave DIALOG the tools to track and measure site performance against key metrics.

A web page display a sunny home office in Vancouver and the number of Dialog employees who work from home.
Exterior view of the Crosstown Concourse in Memphis, Tennessee, which Dialog helped convert  from an abandoned distribution centre into a community hub.

The payoff

We launched the new site in April 2020, and the early results have been gratifying. We’re seeing improved year-over-year engagement among new users and key audiences compared to the previous site, including:

  • 86% increase in average session duration
  • 57% increase in average page views per session
  • 254% improvement in sessions viewing Careers content
  • 302% increase in new users viewing Careers content
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